Shipping and returns

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The general terms and conditions of Wimäca International B.V. (hereafter: 'Floodingmanager', 'we' or 'us') apply to the shipping and returns policy.

Shipping

Floodingmanager offers free shipping for Floodingmanager’s panels. For all other (individually ordered) Products, the shipping costs are borne by the Customer. The shipping costs depend on the place of delivery and will be specified at the checkout.

Any import duties in the country of delivery will be covered by Floodingmanager for orders above €750.

Floodingmanager ships all orders using UPS. Once our Products are shipped, you will receive the tracking information provided by the carrier. The transportation of the Products is at the Customer's own risk.

All Products are shipped from the factory in Son en Breugel, the Netherlands. Floodingmanager aims to ship the Products within 5 working days after placing an order.

Returns

If a Customer is not satisfied with the product and/or does not wish to keep it, the Products can be returned within 14 days after receiving them.

A return authorization number must be obtained before returning any Products. The Customer will be provided with a return authorization number after contacting Floodingmanager customer service at [email protected].

Floodingmanager will refuse to accept Products returned without a return authorization number.

Arranging and covering the costs of a return shipment are the responsibility of the Customer in all cases.

All refunds will be processed upon receipt and inspection by our returns department. The amount paid by the Customer will be refunded within 14 days after receiving the return, if the products and packaging are undamaged. The Products must be returned in their original condition and packaging. The packaging must not be damaged.

Floodingmanager will not refund money for Products that have been used and/or have been manufactured based on an individual choice or decision of the Customer.

The transportation of the Products is at the Customer's own risk until the Products are delivered to Floodingmanager and accepted.